REMS Resident Questionnaire

Thank you for taking the time to complete our Resident Survey.

Resident Survey
First Name *
Last Name *
Phone Number *
Address *
Apt Number
Email address *
Please rate the following service aspects
1. Office employees are courteous and professional. *	Strongly Agree Mildly Agree Neither Agree nor Disagree Mildly Disagree Strongly Disagree
2. Office employees are available. *	Strongly Agree Mildly Agree Neither Agree nor Disagree Mildly Disagree Strongly Disagree
3. Office employees are responsive. *	Strongly Agree Mildly Agree Neither Agree nor Disagree Mildly Disagree Strongly Disagree
4. Maintenance employees are responsive. *	Strongly Agree Mildly Agree Neither Agree nor Disagree Mildly Disagree Strongly Disagree
5. Maintenance employees are courteous. *	Strongly Agree Mildly Agree Neither Agree nor Disagree Mildly Disagree Strongly Disagree
6. Maintenance employees are competent. *	Strongly Agree Mildly Agree Neither Agree nor Disagree Mildly Disagree Strongly Disagree
7. Employees ensure that problems are corrected. *	Strongly Agree Mildly Agree Neither Agree nor Disagree Mildly Disagree Strongly Disagree
8. Overall, service meets my requirements. *	Strongly Agree Mildly Agree Neither Agree nor Disagree Mildly Disagree Strongly Disagree
9. Overall, I am satisfied with maintenance and upkeep of this apartment community. *	Strongly Agree Mildly Agree Neither Agree nor Disagree Mildly Disagree Strongly Disagree
10. I am satisfied with the levelof communication provided by office and maintenance employees. *	Strongly Agree Mildly Agree Neither Agree nor Disagree Mildly Disagree Strongly Disagree
11. My rental dollars paid are a good value. *	Strongly Agree Mildly Agree Neither Agree nor Disagree Mildly Disagree Strongly Disagree
12. Laundry room areas are kept clean. *	Strongly Agree Mildly Agree Neither Agree nor Disagree Mildly Disagree Strongly Disagree Not applicable
13. Pool area is maintained and kept clean. *	Strongly Agree Mildly Agree Neither Agree nor Disagree Mildly Disagree Strongly Disagree Not applicable
14. I am satisfied with the availability of guest parking. *	Strongly Agree Mildly Agree Neither Agree nor Disagree Mildly Disagree Strongly Disagree Not applicable
At the end of my lease, I most likely will ... *	Renew my lease Move to a house Move to another REMS property Move to a non-REMS property Undecided Not applicable
Please rate your satisfaction with the level of service provided by the OFFICE employees. *	Very Satisfied Mildly Satisfied Neither Satisfied nor Dissatisfied Mildly Dissatisfied Strongly Dissatisfied
Please rate your satisfaction with the level of service provided by the MAINTENANCE employees. *	Very Satisfied Mildly Satisfied Neither Satisfied nor Dissatisfied Mildly Dissatisfied Strongly Dissatisfied
Would you recommend this community to a friend? *	Yes No
Approximately how long have you lived in this apartment community? *	Less than 1 year 1 year 2 years 3 years 4 years 5 years 6 - 10 years More than 10 years
Employee Recognition - We at REMS Management value our residents and employees! Is there an employee you wish to recognize for his or her service or positive attitude?
Employee Recognition - Employee Name
Employee Recognition - Employee Position
Employee Recognition - Special comments about employee
What is the one thing you like most about your community?
What is the one thing you would like to see changed at your community?
Additional Comments

* Required